AVA
The Forgeby AVA
Industry Healthcare

Healthcare

Clinics, practices & medical professionals

Industry challenges

The most common problems we solve.

1

Frequent no-shows and missed appointments that disrupt the entire schedule

2

Inconsistent patient follow-up between consultations

3

Time-consuming manual reminders for front desk staff

4

Paper forms and manual data entry for patient records

5

Administrative overload eating into clinical time

Our automations

8 automations forged for the healthcare.

AI Voice Receptionist

Complex

24/7 phone reception: appointment booking, answers to common questions, and patient routing.

Automated Reminders

Simple

SMS and confirmation calls before every appointment, with one-click rescheduling.

Post-Consultation Follow-Up

Medium

Automatic delivery of care instructions, prescriptions, and satisfaction surveys after each visit.

Prescription Renewal Alerts

Medium

Proactive notifications to patients whose prescriptions are nearing expiration.

Digital Patient Intake

Simple

Online pre-consultation forms synced directly with patient records.

Review Solicitation

Simple

Automatic Google review requests sent after a successful consultation.

Waitlist Management

Medium

Automatic outreach to waitlisted patients when a slot opens up.

Referral Tracking

Complex

Automated tracking of patients referred to specialists, with follow-up reminders if no response.

Measurable impact

Average ROI observed: 8h/week reclaimed, -60% missed appointments, breakeven in 6 weeks.

MetricBeforeAfterImprovement
No-shows30%12%-60%
Administrative time20h/week12h/week-40%
Patient satisfaction3.8/54.6/5+21%
Patient response time4h average< 3 min-98%
Typical scenario — Representative use case

3-physician general practice in Lyon

Problem

30% no-show rate, overwhelmed receptionist, patients frustrated by phone wait times. The practice was losing €2,500/month in empty slots.

Solution

Deployed an AI voice receptionist + automated SMS reminders + digital intake forms. Full integration with Doctolib and Google Calendar.

Result

No-shows reduced to 12%, 8h/week reclaimed for staff, Google rating jumped from 3.9 to 4.6 stars within 4 months.

Integrated tools

Our automations connect to your existing tools.

Doctolib
Maiia
HubSpot
ElevenLabs
Twilio
Google Calendar

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