IT & Technical

'My screen is black' goes to hardware support. 'I lost access to Salesforce' goes to sysadmin. AI classifies and routes in 5 seconds — no manual sorting, no bouncing between departments. One CTO saw -43% average resolution time after deployment.

The most frequent helpdesk request, handled without a human. Two-step identity verification, new password delivered securely, ticket closed automatically. That's roughly 8h/month recovered for your IT team.

CPU at 92% for 15 minutes? Instant Slack alert with a preliminary diagnosis: probable cause, impacted services, suggested actions. Your team intervenes before users notice anything. Goal: reduce downtime by 40 to 70%.

AI verifies daily that your backups executed correctly, that data integrity is intact, and that restoration is functional. Failures trigger an immediate alert.

Automatically track all your software licenses: expiration dates, user counts, costs. Renewal alerts are sent in advance to prevent service interruptions.

Your APIs and web services are automatically tested every minute. Response times, errors, and outages are detected instantly with technical team notification.

AI continuously analyzes your application and system logs to detect abnormal patterns, recurring errors, and potential vulnerabilities before they cause an incident.

Automate your deployments end to end: automated tests, build, deploy to staging then to production. Rollbacks are automatic if an error is detected.

Database maintenance operations (vacuum, indexing, statistics) are executed automatically during off-peak hours. Performance is monitored before and after each operation.

Security alerts are automatically sorted by criticality. AI evaluates potential impact, proposes corrective actions, and escalates critical incidents to the security team.

User account creation and deletion are automatic: email, SaaS tools, network access. Permissions are configured based on the employee's role and department.

Your IT asset inventory stays up to date automatically: hardware, installed software, configurations. Changes are detected and recorded in real time.

Monitor your application performance in real time: load times, user errors, conversion rates. AI correlates performance drops with recent deployments.

Your domain SSL certificates are automatically monitored. Renewals are triggered before expiration and invalid or revoked certificates are detected immediately.

Regression tests run automatically after every deployment to verify existing features are not broken. Failures are flagged with the responsible change identified.

AI generates and automatically updates your codebase's technical documentation: APIs, architecture, installation guides. Documentation stays synchronized with source code.