E-commerce
Online stores, marketplaces & DTC brands
Industry challenges
The most common problems we solve.
Manual order processing: verification, labeling, shipping — every minute counts
Support team overwhelmed by repetitive questions: 'Where is my package?', 'How do I return this?'
Stock synchronization across store, marketplaces, and physical locations
Returns and refunds: slow process, frustrated customers, eroded margins
Abandoned carts: 70% average rate, thousands of euros evaporating
Product descriptions to write by the hundreds — SEO, translations, multi-format
Customer reviews not solicited, negative reviews unanswered — direct impact on conversion
Manual price adjustments vs. competitors, always one step behind
Our automations
8 automations forged for the e-commerce.
Automated Order Processing
MediumFrom validation to shipping label: payment verification, label generation, customer notification — fully automated.
AI Customer Support Chatbot
ComplexInstant answers to common questions (tracking, returns, sizing), escalation to a human only for complex cases.
Multi-Channel Stock Sync
ComplexReal-time inventory updates across PrestaShop, Shopify, Amazon, and physical point of sale.
Returns & Refunds Workflow
MediumGuided process: online form, auto-generated return label, refund triggered on receipt, customer notified at every step.
Abandoned Cart Recovery
MediumEmail, SMS, and push notification sequences with personalized offers, triggered at 1h, 24h, and 72h after abandonment.
AI Product Description Writing
SimpleSEO-optimized product descriptions generated from technical specs, in English and French.
Proactive Review Management
MediumAutomatic post-purchase review solicitation, empathetic AI responses to negative reviews with solutions, escalation when needed.
Pricing & Competitive Intelligence Alerts
ComplexCompetitor price monitoring with automatic alerts when a significant gap is detected on your best-sellers.
Measurable impact
Average ROI observed: +15% revenue recovered, -60% support tickets, breakeven in 4 weeks.
| Metric | Before | After | Improvement |
|---|---|---|---|
| Support tickets handled by AI | 0% | 62% | -60% support workload |
| Recovered cart revenue | €0 | +15% of revenue | +15% revenue |
| Order processing time | 12 min | 3 min | -75% |
| Customer satisfaction (CSAT) | 72% | 89% | +24% |
Women's fashion e-commerce in Lille, 500 orders/month, 3-person team
Problem
40% of support time spent on 'Where is my package?' queries. 70% cart abandonment rate with zero follow-up. Product descriptions rushed due to lack of time. Returns processed in 8 days on average — customers not coming back.
Solution
AI support chatbot + abandoned cart recovery sequences + automated returns workflow + AI product description writing + post-purchase review solicitation.
Result
62% of tickets resolved without human intervention. +15% revenue recovered from carts. Returns processed in 2 days. CSAT jumped from 72% to 89%. Team now focused on merchandising and growth.
Integrated tools
Our automations connect to your existing tools.
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